At Millbrook House we respect your privacy and aim to comply with the latest data protection regulations. This policy explains how we collect and handle data relating to website visitors. Please note that this policy may be altered in the future. It was last updated on 16 Sept ‘19.
Who collects the information?
The information is being collected by Millbrook House and the person responsible for handling data is Helen Glazebrook, who can be contacted via email at firstname.lastname@example.org, or by writing to Millbrook House, High Street, Milton, Oxfordshire OX14 4EL. Alternatively, phone: 01235 831237.
We are registered with the ICO under the Data Protection Register, our registration number is: ZA398862.
How do we collect information?
Information can be collected in the following ways:
- If you contact us via our enquiry form.
- If you sign up to our mailing list.
- If you make a booking- online, email, telephone or in-person.
What information is collected?
For enquiries and/or bookings we will only collect the minimum information required for the purposes of being able to contact you and make an accurate record of the booking and process any payments relating to it.
The anonymous data relating to website traffic is limited to details of the device or connection being used to access our website (including the IP address of your computer, the country the connection is made from, the browser, etc.) and a record of the pages visited, plus the time spent on each page.
How is your data used?
When you contact us, make a booking or sign up for our newsletter, your data is used for the corresponding purposes, internal record keeping (e.g. for the accounts that we are legally obliged to maintain), and to help us assess how to improve the services that we offer. This data is stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998.
We will not pass your contact details and other personal data to a third party.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your personal information with third parties for marketing purposes. Personal information will only be given to a third party when we are legally obliged to do so. Such as for complying with the Immigration (hotel records) Order 1972.
Anonymous data derived from cookies may be shared with third parties, but only for technical purposes, not marketing ones.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: email@example.com
How you can access and update your information
The accuracy of your information is important. If you change your email address, or if you believe any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org. We will promptly correct any information found to be incorrect.
You have the right to ask for a copy of the information we hold about you, and this will be sent to you in electronic format free of charge.
Your right to restriction
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you are happy to opt-in to our newsletter and own marketing materials. You can unsubscribe at anytime.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com.
- If you do not want Google Analytics to compile anonymous statistics about the interaction between your device and our website, you can download and install the Google Analytics Opt-Out Browser Add On.
Your right to be forgotten
Data will only be stored for as long as it is needed and unnecessary data will be erased. We securely store records to comply with HMRC tax regulations, to comply with Immigration (Hotel Order) Order 1972 and for our own insurance policy requirements.
The security of your information
When details such as your name and email address are submitted via a contact form or email, this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
We provide an online service that allows you to pay for your booking using your credit card details or debit card details. We do not store or process credit card details or debit card details on any of our systems; instead we use Stripe, which is a secure online payment gateway to process credit card payments and debit card payments on our behalf.
If we hold records of your personal data and we become aware of a data breach, we will endeavour to inform you of this within 72 hours.
Links to other websites
Our website contains links to other websites of interest. You should note that we do not have any control over those websites, and so cannot be responsible for the protection and privacy of any information which you provide whilst visiting them.
Users under 18 years of age
Any user under 18 years of age must have their parents’/guardians’ consent to use our website. Users without this consent are not allowed to provide us with personal information.
A cookie is a small file sent to your computer’s hard drive by a web page that you visit. Cookies allow web applications to recognise your device (not you personally) as you move from one page on the site to another, or if you revisit the site within a certain period of time. If you express a preference on a web page, for instance, that preference can then be recalled in the future. A cookie in no way gives us access to other files on your computer or to any other of your device’s functions.
We use traffic log cookies to compile statistics about the popularity of pages on our site and about how people have arrived here. This helps us improve our website. We only use this information for statistical purposes.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, however, you can usually modify your browser settings to decline or block cookies if you prefer.
What to do if you don’t want cookies to be set
If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that some functions of the website might become inoperable. If you use the Internet Explorer browser, find out more info HERE. If you use Firefox, see the information HERE. If you are using Safari, see HERE.
Acceptance of these terms